Returns & Exchanges
At Shay Kawaii, we want you to love your aesthetic as much as we do, which is why we offer a 30-day window for returns on all eligible items. Please ensure your pieces are unworn, unwashed, and still have their original tags attached to qualify for a refund or store credit.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return.
Package Your Items
Carefully place the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing